AARP says it’s getting thousands of phone calls from seniors worried about getting through to Social Security, as program operations are dramatically overhauled by the Trump administration.

The concern is being felt in North Dakota. From staffing cuts to pursuing the closure of nearly 50 regional field offices, the White House and top adviser Elon Musk are seeing backlash over these moves. There are reports of wait times stretching several hours. It comes amid a new requirement that says beneficiaries can no longer verify their identity by phone. They have to do it in person or online.

Josh Askvig, state director of AARP North Dakota, says that could be tough in a largely rural state.

“It would be possible that folks would have to drive three to four hours or more to get to a location. And if you’re not comfortable working with apps on your iPhone or Android device, you’re looking at potentially a full day of driving, and that’s a significant barrier,” he said.

The national AARP says it’s fighting to protect these services, so that monthly payments aren’t disrupted. It also calls on the administration to scrap the new verification rule and restore the phone option.

The White House says it’s trying to root out fraud while insisting benefits won’t be cut. But Democrats argue these changes will lead to missed or late checks for beneficiaries.

Askvig said the chaos that’s unfolding could lead to another problem lurking in the shadows.

“We’re also concerned that this change will lead to scammers using the confusion the agency has created around this to potentially exploit and prey on Americans as well,” he added.

AARP and other senior advocates hope their allies reach out to Congress to intervene. They say Social Security operations have been under-resourced for some time, and they hope their renewed calls for service improvements turn more heads amid public frustration. Nearly one in six North Dakota residents receive Social Security benefits.